CLIENT AGREEMENT FORM
Welcome
Thank you for your interest in coaching with Ferrari Conditioning.
I am delighted to have you as a client and look forward to working with you.
Summary
This summary is an overview of some of the policies, procedures and practices of the company. Please read it through carefully, so that you can be responsible for getting the most out of your coaching.
Confidentiality
All of the information collected in the following forms is for the sole purpose of your coach-client relationship. If there is any information that you do not wish to share, please leave it blank. Your coaching is kept in the strictest professional confidentiality. Law does not protect the confidential communication between coach and client, as coaches are neither health care professionals nor legal professionals.
From time to time, your coach may request your permission to record a session or allow another coach to participate in the session, for training purposes. These recordings or participation are not used for any purpose other than training and are kept confidential.
Your coach will only have to suspend this confidentiality agreement in the following cases:
You report imminent suicidal or homicidal ideation.
You report abuse or neglect of a child, dependent or older adult.
Your coach is ordered by a court of law to do so.
In addition, your coach may apply for a coaching credential that requires him or her to disclose client names and contact information as evidence of coaching experience. By signing below, you are giving permission for your coach to provide this information solely for the purpose stated and to be contacted by the credentialing body for verification, if requested. This information is held in the strictest confidence and you are not required to reveal anything you do not wish regarding the content of your coaching.
In summary, you can count on your coach to uphold the highest standards of ethics and confidentiality.
About Sessions
Your monthly payment amount includes four sessions each month. A session is scheduled for approximately sixty minutes. Some sessions may be longer at the discretion of the coach and clients will be made aware of any extended session plans ahead of time. It is our goal to be respectful of everyone's time and be as effective as possible within the time allotted.
Sessions are generally weekly, at a previously agreed time and day. The coaching session will take place via phone, Skype or Google Hangout and in rare circumstances in person. Limited times for brief and urgent between-sessions consultations are provided. However, the time set aside for the session is the only specific time that you are guaranteed your coach will be available.
Please note: In months that have 5 weeks - only 4 sessions will be delivered. Your coach will alert you to any 5th week scheduling issues ahead of time. This week-off occurs once a quarter.
Cancellations
We recognize that sometimes life has unexpected circumstances that may require a session be rescheduled by either the coach or the client. Advanced notice of 24 hours is required to re-schedule a call. A session not canceled within this time frame may not be re-scheduled based on availability. Any session where notification is provided in ample time will be re-scheduled, as time permits. This may result in multiple sessions in a week especially during the event of vacations and holidays.
Payment
Payment is due promptly on the first of each month.
Payment is accepted via Paypal only and may be sent to Nephiniven@gmail.com
Please note, coaching will not begin until payments have cleared successfully so please plan accordingly.
Refunds
Coaching is, by design, a confrontational process. At times, a client may feel they are unable or unwilling to move forward in a project as fear or discomfort arises. While your coach understands this is a normal part of the process, they are committed that you deliver results on your projects and not be stopped by your fears or concerns. We do not offer refunds of any monies paid. You are of course free to cancel at any time with 30 days written notice. This notice gives your coach time to complete the coaching process and ensure you are set up powerfully to move into what is next for you.
Shared Materials
Over the course of your coaching agreement your coach may share information, materials, forms, handouts, etc. with you in service of your goals. Unless specifically noted, please treat these as intellectual property to be used for your personal use and not shared, reproduced or sold.
Supplies
While you don't need anything other than yourself for powerful coaching, we do recommend you bring pen and paper to your sessions to record notes. If you prefer to use a computer or tablet for notes that is acceptable.
Practice Areas
Outside of your scheduled coaching hours you will create practices with your coach that are designed to continue to increase your awareness and move your projects forward. While it is not a requirement to complete these practices, it is highly recommended that you strive to complete each practice to the best of your ability. You will not receive the same results if you do not engage in the work outside of the call.